Questions, answered
Straight answers.
Before you book.
The useful things customers ask us about repairs, data, warranties, prices and timing. If your question is more specific, call the workshop.
Repairs & timing
Getting the device fixed.
Do I need to book?
Booking online helps us prepare, but you can also call or visit the shop. For specialist work or urgent same-day repairs, contacting us first is best.
How long will my repair take?
Many common phone, tablet and controller repairs are completed the same day. Special-order parts, complex faults and board work may take longer, and we explain the timescale before starting.
Do you repair devices other shops will not?
We handle advanced board-level and microsoldering work in-house, so we can assess some faults beyond standard screen, battery or modular repairs.
Can you collect and return my device?
A local collection and return service may be available depending on distance, workload and the type of repair. Contact us to check.
Data & diagnosis
What happens to your data?
Will a repair erase my data?
Normal screen, battery and charging repairs should not erase data. However, any failing or damaged device carries risk, so we recommend a backup whenever possible.
Can you recover data from a dead device?
Sometimes. We assess the failure, board condition and storage components before explaining whether a recovery attempt is realistic. Data recovery cannot be guaranteed.
What is the board diagnostic fee?
The current board diagnostic fee is £30 and may be offset against the repair where applicable. Specialist assessment fees are confirmed before booking.
What happens with water damage?
Liquid-damaged devices need careful assessment and cleaning. The current non-refundable water-damage assessment fee is £25, whether or not repair is possible.
Prices, parts & warranty
Knowing what you are paying for.
Why are there different screen options?
Some devices have genuine, soft OLED, hard OLED or LCD-compatible parts available. We explain the quality, price, performance and warranty differences before you choose.
Do you operate no fix, no fee?
Most standard repairs are no fix, no fee. Diagnostic, liquid-damage or specialist assessment fees are explained and agreed before the device is booked in.
What warranty do repairs receive?
The warranty depends on the repair and selected part, with genuine repairs carrying up to one year. Your exact cover is explained before the work and recorded with the job.
What warranty do devices you sell receive?
Pre-owned devices sold by iPhoneBits include a one-year warranty, alongside your statutory consumer rights.
Still unsure?
Call 07731 446515 and speak directly to the iPhoneBits team.