Privacy Policy

Who we are

iPhoneBits is a family-run electronics repair and retail business based at 350 Antrim Road, Glengormley, Newtownabbey, BT36 5EQ. You can contact us on 07731 446515.

This notice explains how we use personal information connected with our website, bookings, repairs, sales and customer enquiries.

Information we may collect

• Contact information such as your name, telephone number, email and address where needed
• Device information including make, model, serial number, IMEI, reported fault and repair history
• Booking, quotation, repair-status, warranty and collection or delivery details
• Payment and transaction records; card payments are processed by the payment provider
• Messages, calls and other communications with the business
• Website information such as IP address, browser details, security logs and cookie choices
• Device access information only where it is required to test or complete an authorised repair

Why we use your information

We use information to provide quotations, accept bookings, diagnose and repair devices, update you about work, process sales and payments, provide warranty support, prevent fraud, keep accounting and legal records, maintain website security and improve our services.

Our lawful bases may include performing a contract with you, meeting legal obligations, our legitimate interests in operating and protecting the business, and consent where it is required—for example, certain marketing or non-essential cookies.

Who we may share information with

We do not sell personal information. We may share only what is necessary with trusted service providers involved in website hosting, customer booking and repair tracking, payment processing, delivery or collection, professional advice, IT support and legal or regulatory requirements. Providers are expected to protect the information they handle.

How long we keep information

Information is kept only for as long as it is reasonably needed for the repair or sale, warranty support, customer service, accounting, fraud prevention and legal obligations. Different records may therefore be retained for different periods and are securely deleted or anonymised when no longer required.

Cookies and linked services

The website may use cookies that are necessary for security and operation. Where non-essential cookies are used, visitors should be given information and a choice before they are set. Links to our booking, repair-tracking, mapping or other third-party services take you to services that may have their own privacy and cookie information.

Your data-protection rights

Depending on the circumstances, you may have rights to ask for access to your personal information, correction, deletion, restriction, objection, portability or withdrawal of consent. Some rights are limited where information must be retained for legal, contractual or security reasons.

Data-protection complaints

You can raise a data-protection concern by calling 07731 446515, visiting the shop or writing to iPhoneBits at the address above. We will acknowledge a complaint within 30 days, take appropriate steps to investigate it without undue delay, keep you informed where necessary and explain the outcome.

If you remain dissatisfied, you may raise the matter with the Information Commissioner’s Office at ico.org.uk/make-a-complaint or telephone 0303 123 1113.

Changes to this notice

We review this notice when our services, systems or legal responsibilities change. The latest version will be published on this page.